Our Mission & Core Values
Our mission is to empower individuals through their journey to long term recovery by providing compassionate, professional and comprehensive support, grounded in evidence-based practices, all delivered with unwavering integrity and empathy.
From Victoria
Over the past 22 years, my work has been grounded in direct, in-home support—walking alongside individuals and families through some of their most private and complex challenges. This has included 24/7, one-on-one care, as well as continued guidance when support is needed beyond the home.
With more than 25 years of continuous sobriety, I understand both personally and professionally what it takes to overcome the obstacles that can quietly interfere with stability. Lasting change is rarely immediate, and it requires consistency, structure, and a steady presence.
This work is deeply personal to me. It requires trust, patience, and a commitment to meeting people where they are—without judgment, and without unnecessary intrusion.
This philosophy guides not only my work, but the standards of the team I have carefully assembled. Each professional is selected for their experience, their discretion, and their ability to operate thoughtfully within private home environments. Many bring their own lived experience alongside formal training, allowing them to connect in a way that is both grounded and effective.
If you or your family are in need of support, I invite you to reach out for a confidential consultation. Taking that first step is often the beginning of meaningful, lasting change.
Victoria Coyne
Our Team
Arnold McCuller
Arnold McCuller is a Certified Intervention Professional (CIP) through the Pennsylvania Certification Board (I0323, valid through November 2, 2028) and a Certified Alcohol and Drug Counselor I (CADC I) through CCAPP. He leads our in-person interventions.
Before this work, Arnold spent five decades as a professional musician, including forty-five years touring with James Taylor. He is in long-term recovery himself.
His training includes 315 educational hours and 255 supervised practicum hours of CCAPP-approved education at the Sober College School of Addiction Studies.
Arnold leads every intervention in person, at the family’s location. We do not offer virtual or online interventions.
Adriana Castellanos
Adriana Castellanos has worked in the treatment field for 22 years, including as Director of Admissions for a hospital-based Chemical Dependency Unit and in Clinical Outreach for a nationally recognized psychiatric treatment facility.
As Cofounder of Psychiatric Supportive Living, she works at the intersection of ongoing family support and coordination with clinical teams, helping families navigate complex situations involving addiction, mental health, trauma and challenging family dynamics.
She is bilingual in English and Spanish, and supports Spanish-speaking individuals and families throughout their care.
Her professional experience is complemented by personal experience, as the daughter of a recovered alcoholic and through her own recovery. It gives her a real understanding of what families face when addiction and mental health challenges affect someone they love.
Adriana has a particular passion for complex cases involving trauma and co-occurring mental health concerns. Lasting change often requires more than addressing the substance use itself: understanding what sits underneath it, supporting the whole family, and building a thoughtful path toward ongoing care.
She walks alongside families throughout the process, helping them move from crisis toward meaningful change and a foundation for lasting recovery and wellness.
Roxanne Bates
Roxanne Bates is the Founder and Principal Consultant of Visionary Behavioral Health Consulting, a boutique consulting firm specializing in business development, strategic marketing, clinical outreach, referral development, and relationship-based growth within the behavioral health and substance use treatment industry.
With more than three decades of experience, Roxanne brings a deep understanding of the behavioral healthcare landscape and an extensive network of professional relationships. Her expertise lies in helping treatment providers strengthen their market presence, develop meaningful referral partnerships, identify new opportunities for growth, and build sustainable business development strategies.
Roxanne began her career working directly with individuals and families seeking treatment, giving her a unique understanding of the admissions process and the importance of connecting people with the right level of care. She later advanced into marketing, outreach, and leadership roles with respected organizations including Hazelden and Hoag Hospital in Newport Beach.
Through Visionary Behavioral Health Consulting, Roxanne works with behavioral health organizations at various stages of growth — from established treatment providers seeking to expand their reach to emerging programs looking to build a strong foundation in their communities.
Her consulting approach is intentionally relationship-driven rather than transactional. Roxanne believes successful business development in behavioral healthcare is built through credibility, trust, consistency, and authentic professional relationships — not simply numbers, cold outreach, or short-term marketing tactics.
Services may include strategic business development, clinical and community outreach, referral-source development, market expansion, professional networking, brand positioning, conference representation, and consultation with leadership on growth opportunities.
Known for her ability to create, cultivate, and maintain long-standing relationships, Roxanne brings both strategic perspective and hands-on industry experience to every engagement. Her goal is simple: to help quality behavioral health organizations become better known, better connected, and positioned for sustainable growth — while never losing sight of the people and families ultimately being served.
Connect With Us For A Short, Complimentary Conversation
Discreet, concierge support tailored to each individual and family. Speak with us in confidence — there is no obligation.